Frequently Asked Questions

Frequently asked questions about tours, rentals and general inquiries

We have provided answers to general questions below, however, if you need anymore information or have any other questions please call 778.265.7433 or email us at info@thepedaler.ca

 

 

Where are you located?

We are at 321 Belleville St. in Victoria’s Inner Harbour. We’re across the street from the Clipper and Coho ferry terminals in the courtyard of The Huntingdon Manor hotel and Pendray Inn and Tea House, and only a 10-15 minute walk from the cruise ship terminal.

Where can I park my car?

There is inexpensive all-day parking near our shop on the corner of Quebec St. and Montreal St. There is also free street parking directly in front of our shop, but on Monday to Friday it is limited to one or two hours.

Do you have guided bicycle tours?

Yes, we do tours in and around the beautiful city of Victoria. Our tours include city, coastal, and culinary tasting tours, including beer tastings at some of Victoria’s top-rated micro-breweries. We also do custom private tours.

How long are the tours?

Our city tours are approximately 10-12 kilometres or 6-7 miles and take from 2 to 4 hours depending on the tour. We also offer custom length tours.

How do I schedule a tour?

You can book directly on our website or you can call us at 778.265.7433. For small groups (4 to 6 people), it’s best to schedule these at least a few days in advance. However, don’t hesitate to call us last minute to check availability. For large groups, one week or more is recommended, although we are flexible and can often pull tours together on short notice.

Can I bring my own bike on a tour?

Yes, and you’ll get a $10 discount.

Can I bring my children on a guided tour?

Children are welcome if they can keep up with the adults. Experience tells us that if they are not riding adult-sized bikes they cannot keep up. Our age guideline is generally 12 years old. For families with younger children, consider doing a Family Fun private tour where the tour is designed specially for your children’s interests and abilities.

How fit do I have to be?

We ride at a very comfortable pace so no one gets left behind. That said you should be comfortable with a moderate amount of exercise.

Do I need to know how to ride a bike?

Yes, you must be able to ride a bike.

Do you rent bikes?

Yes, and all rentals include a helmet, lock and a handlebar bag. We have baskets and panniers too. If you need where-to-ride information we can provide you with maps and recommendations. For model and pricing information please see our rental page. Reservations are recommended to ensure that the equipment is reserved, please be sure to add the heights of the riders in the notes section of the rental form.

What kind of bikes do you rent?

We rent city cruisers; multi-speed hybrids (bikes designed for city and trail riding); electric-assist/e-bikes; trekking bikes; All-Roads; tandems; and children’s bikes and equipment including trail-a-bikes, bike seats and trailers. The trailers have a 2-child capacity, or 55-pound limit, whichever happens first. Trailers are only used with our multi-speed hybrids.

Is there a weight limit on the bicycles?

Yes, to ensure that your rental or tour is safe, riders must weigh under 280 pounds, as per the engineered maximum weights. If you have any questions, please let us know.

How old do I need to be to rent a bike?

If you are on your own, you need to be 19 years of age or older. If you’re not 19 years or older, a parent or guardian needs to sign the waiver. Note that to rent an e-bike in BC a person must be 16 years or older.

Are there discounts for group tours and rentals?

If you are organizing a large group (12 or more) for a tour or rental please contact us directly to discuss discounts.

What happens if it rains?

We do our tours rain or shine unless the conditions are really bad. We do have rain ponchos and gloves available.

What is your cancellation policy?

Cancellation policies differ between rentals and tours and they are described for the specific item you are booking on the INFO tab of that item. In general, all tour reservations are fully refunded if cancelled 24 hours prior to tour departure. Full refunds are also available due to bad weather, but only if notice is given at least 1.5 hours prior to the tour. If a tour is cancelled with less than 24 hours notice, for reasons other than bad weather, the cancellation fee will be $50. After a tour has begun, no refunds are available.

Do you have gift certificates?

Yes! Please visit our booking page to purchase a gift certificate for any tour or bike rental value.

Do you fix bikes?

If you need to fix a flat, get a safety check, or tune-up your ride then please feel free to swing by the shop on Wednesday or Friday. But, for larger and more in-depth overhauls there are plenty of great bike shops in Victoria who can help you out with that. Our recommended shops include North Park Bicycle Shop and Fairfield Bicycle Shop, these are located near downtown.

Do you sell bikes?

Yes, we often have a small selection of last season’s bikes for sale. Please call ahead.